Can't Log into the game

[ayuminao]

Bug description: For some reason i cant log into the game itself but i can log into the website.
it shows me the error that the information i entered is wrong but i used the same login info to login into the website
Proof:
https://gyazo.com/25519834b5f5dd6eb60cf9407f7b9748

[Sarah]

Hello ayuminao,

First of all, have you modified anything in your config.wtf? The first line should be set to

SET portal "EU"

If it's not that, please change it accordingly.

Also make sure that you're using our launcher, it's mandatory to play.

Finally, if you did both of the above, try the following:

Try to change your password on the website, that forces the account data to refresh and should make the account accessible on the Legion realm.


Best regards
Sarah

All PMs must be written in English. Bug reports in PMs will be ignored - use the Bug Report section on the forum.

[bck]

Hey sarah i have the same problem and i did what you suggested any other tips how to connect

[Sarah]

Make sure you#re using the account you registered on

https://www.wow-freakz.com/register.php

NOT the account details you are using for the forums. Forum and game accounts are different.

Also you need to login with username, not with your e-mail.

All PMs must be written in English. Bug reports in PMs will be ignored - use the Bug Report section on the forum.

[bck]

Well i just log in.But that was weir login in launcher had to be with caps-lock on site not really same as earlier in launcher i connect with small letters.

[Sarah]

The login system for the website and the game are identical, both aren't case sensitive.

All PMs must be written in English. Bug reports in PMs will be ignored - use the Bug Report section on the forum.