How do I get an inactive account reactivated?

[ChumpKillerXFS]

Hi,

I was deployed and unable to play but when I returned and tried logging into my account it said the character was inactive. I also couldnt log into the forums without making a new account. Any help getting back my account would be greatly appreciated.

Thanks,
Chumpkiller

[Sarah]

Hello ChumpKillerXFS,

Make sure you're using our client and our launcher.

Characters can not be marked as inactive on our server, that's a thing that happens on the official servers.

Forum account is different from the game account though, so yes, you do indeed need to register a separate accounts for the forums.


Best regards
Sarah

All PMs must be written in English. Bug reports in PMs will be ignored - use the Bug Report section on the forum.

[ChumpKillerXFS]

Hi Sarah,

Thank you for your response. I hadnt changed anything on my computer while I was gone, so unless you guys made some changes in logging in, like a new launcher, Im certain I am using the same app as before. Would you have any more ideas as to what to do?

Thanks,
Chumpkiller

[Sarah]

Please provide a screenshot of how it looks like when you try to login.


Best regards
Sarah

All PMs must be written in English. Bug reports in PMs will be ignored - use the Bug Report section on the forum.

[ChumpKillerXFS]

Hi Sarah,

Well I re-downloaded the latest torrent. Now I can log in but then I get a message that says Im not using the freakz launcher but I started the game using freakz.exe, not wow.exe

Any ideas?

Thanks,
Chumpkiller

[Sarah]

Open your Task Manager and close all processes related to World of Warcraft and Freakz Launchers, then restart your computer.

If you're using Windows 10, check your Firewall settings, a recent update has caused those to reset for many users, which may cause your launcher to be blocked.


Should that not work, try the following solutions (one by one, not all at once!)
- Redownload the launcher
- Remove the Read Only property from the ENTIRE game folder
- Set all launcher_freakz and WoW executables to run with administrator privileges
- Delete the WTF folder
- Move the WoW client to another location on your hard drive, for example the Desktop (And most importantly, the error tends to happen when it's not on the C: drive)
- Delete launcher_freakz-64.exe, launcher_freakz-64.dll and Wow-64.exe

Make sure to follow all of the steps correctly!

Common mistakes are:

- Not removing read only or only doing so from the Data folder (The not using launcher issue, if client related, comes from Interface and/or WTF)
- Not setting ALL launchers and WoW exes to run as admin, or doing right click and clicking run as admin on the launcher (which would only run the Freakz launcher, but not WoW, as admin, and only once)
- Having the client on a different hard drive or partition than C:\\(Not sure why this causes the problem, as it doesn't do so on every PC, but it was the reason on my Windows 7 laptop for example)

All PMs must be written in English. Bug reports in PMs will be ignored - use the Bug Report section on the forum.

[ChumpKillerXFS]

Wow, thanks so much. I'll try the solutions you recommended.

Kindest Regards,
Peter (ChumpKiller)