[COMPLETED] problem with prestige appreance

[kimdi]

Character Name:hardboy
Item Name & ID: https://www.wow-freakz.com/item_finder.php?item=140455&&&&name=crest-of-heroism
Armory Link:https://armory.wow-freakz.com/character/felsong/hardboy
Details: (optional) :hello.
i have reached to prestige 6 but i dont got the (crest of heroism) to unlock the new appreance color for my weapon. my bags was full and so i havent got the crest of heroism . not even in mail box. got screen shot to proof it:
http://upload.photo-aks.com/users_photo/large/22701.jpg
http://upload.photo-aks.com/users_photo/large/22702.jpg
http://upload.photo-aks.com/users_photo/large/22700.jpg

and this is screen shot from class hall that the skin is still is lock
:http://upload.photo-aks.com/users_photo/large/22706.jpg

this is when my bags was full and i dont got the crest of heroism
:http://upload.photo-aks.com/users_photo/large/22703.jpg

and this is screen shot from my bags and mail box
:http://upload.photo-aks.com/users_photo/large/22704.jpg

please i need that appreance .
can you please fix this problem.
if u don't mind i think this an server issue because i cant use it once you send me before.

thanks .

Update @ 22-03-2019, 18:10:06

iknow these screen shots are a bit old but they are right after the problem happend.
i can take some new screen shots and send if its needed

[LethalFactorLK]

Done