Donation "Your transaction was rejected"

sonny181 · Posted: 18-03-2017, 11:29:13 | Translate post to: ... (Click for more languages)

"Your transaction was rejected. Possible reasons: invalid credit card informations, not enough funds on your card, your bank has rejected the transaction, the payment system is not available.
Please try again in a couple of minutes after doing the required modifications (if any)"

Hello, i have tried donating a few times and this error comes up -

Yes i have made sure i'm using the correct details -

I have donated on other private servers using the same details and its worked -

Wedinn · Posted: 18-03-2017, 13:13:45 | Translate post to: ... (Click for more languages)

Greetings!

If you are receiving this error from your payment company, then it is something for them too look at. If you're certain that you have filled in your information properly and so on then the transacrion might have been blocked by your bank (in which case you will need to contact them).

Could you post a screenshot of your problem?

Wedinn
Former Game Master & Discord Community Manager
(January 2017 - February 2018)

sonny181 · Posted: 18-03-2017, 13:19:48 | Translate post to: ... (Click for more languages)

IMG: http://i267.photobucket.com/albums/ii302/sonny181/rejected.jpg

Ashcool · Posted: 18-03-2017, 22:19:10 | Translate post to: ... (Click for more languages)

Greetings,

If you encounter any issues regarding our donation system please contact our donation support by sending email to [email protected] explaining your issue.
However with the error you are receiving I would firstly contact my bank account holder and check if everything is OK on their side.

Cheers, Ash.

Ashcool - TEMPORARY UNAVAILABLE - Please contact Denim.