Donate bonuses missing.

brianvillar · Posted: 04-04-2017, 01:33:13 | Translate post to: ... (Click for more languages)

Hi freakz.

I just donated last 2/27/17 for $30 and I have the bonus upon donating, but i think of spending the bonus when ill need it, but now i check it back and it's no longer available on my account please help me out, thanks!

here's the history for your reference

Character Realm Date Type Info
Xbudweiser Genesis 02/27/2017 07:24 Item Dysmorphic Samophlange of Discontinuity
Xbudweiser Genesis 12/29/2016 04:32 Title the Supreme
Brianph Genesis 12/29/2016 03:37 * Rename xBudweiser
Brianph Genesis 12/29/2016 03:32 * Spell Crimson Water Strider
Brianph Genesis 12/29/2016 02:45 Item Headguard of Winged Triumph
Brianph Genesis 12/29/2016 02:40 Item Courageous Primal Diamond

Ashcool · Posted: 04-04-2017, 13:13:02 | Translate post to: ... (Click for more languages)

The donation bonus is only valid for 1 month after the purchase. Afterwards the bonus expires and it's no longer available.

Ashcool - TEMPORARY UNAVAILABLE - Please contact Denim.

brianvillar · Posted: 04-04-2017, 19:33:32 | Translate post to: ... (Click for more languages)

ah i see well i didnt know that it expires, oh well thanks.

Ashcool · Posted: 04-04-2017, 21:13:07 | Translate post to: ... (Click for more languages)

We've mentioned the expiration period, however I'm really sorry that you lost your bonus.
Please be careful next time.

All best wishes,
Ash

Ashcool - TEMPORARY UNAVAILABLE - Please contact Denim.

brianvillar · Posted: 04-04-2017, 22:06:12 | Translate post to: ... (Click for more languages)

thats okay, thanks.

fsa69 · Posted: 10-04-2017, 16:07:10 | Translate post to: ... (Click for more languages)

Yeah i lost 2 chanage factions cus of this mounthly thing