[FIXED] Lost 500k gold.

dziureczki · Posted: 14-03-2021, 23:24:46 | Translate post to: ... (Click for more languages)

WoW Freakz item link: (1) https://www.wow-freakz.com/item_finder.php?item=49286&&name=x-51-nether-rocket-x-treme (2) https://www.wow-freakz.com/item_finder.php?item=72146&&name=swift-lovebird
Character name: Pieniondz
Bug description: Hello. So I had an auction posted (1) for a price of 5mil gold. That was the auction without "buy now" option. After I cancelled it, 250k from my bag disappeared. I didn't know what happened, so I did the same thing with another item (2) and 250k got lost again.
Proof: I wasn't ready for that to happen, so I don't have any proof, and don't want to waste more gold repeating that. Check my logs and recover my gold please, that was almost all I had.

I found on reddit that it is feature from 8.3 BUT it WAS ONLY VISUAL and you got WARNING that said you will lose 5% of the price of your item. Please, get me my gold back.

Topics about this "feature", you can easily see there that it didn't really work like that on retail:

https://www.reddit.com/r/woweconomy/comments/ep03zm/be_carefull_when_canceling_auctions_in_83/

https://www.reddit.com/user/LevelCapedHorde/comments/ep061l/wow_auction_cancel/

dziureczki · Posted: 15-03-2021, 00:02:20 | Translate post to: ... (Click for more languages)

I tested it a little, and seems that only auctions with buyout mode disabled take gold from you after you cancel them.

Fokume · Posted: 15-03-2021, 00:31:45 | Translate post to: ... (Click for more languages)

Hello Dziureczki,

Thank you for reporting this issue, we have made sure to notify our developers regarding the issue that you had experienced recently.
The issue has been moved to high priority as of right now.
When it comes to refunding your gold that you had lost due to the bug sadly we are not able to reimburse you in that matter.

Here is a link to follow the current situation of the development card - https://trello.com/c/VcCD3T1x/1375-auction-house-losing-gold-while-cancelling-bid-auction

We apologize for the inconvenience and hope that your experience playing on WoW-Freakz has not been affected due to this issue.

Best Regards,
Fokume.

k0s · Posted: 15-03-2021, 11:48:28 | Translate post to: ... (Click for more languages)

Hello, after an internal discussion, we decided to refund your lost gold. You will get all of 500k via mailbox.

Please keep in mind we are not refunding gold by any means, but since you reported this bug, we decided to do a 1-time exception.

FreakzStaff · Posted: 23-03-2021, 16:45:01 | Translate post to: ... (Click for more languages)

Issue is now fixed and moved to Fixed Bugs.

Trello Card Link : https://trello.com/c/VcCD3T1x/1375-auction-house-losing-gold-while-cancelling-bid-auction