Cannot buy 3 pieces of PVE items after donated at 3 PVE items from Shop

devilzealous · Last edited by devilzealous on 04-09-2020, 17:55:12; edited 2 times in total

Character Name = Xeramonic (Alliance Druid)

I bought a package from website

- Any PvE - BIS (Mythic Titanforged, ilvl 985) (3 items)

Then I logged in and choosed 3 pieces those I want from ingame shop 1 by 1.

They are Chest , Shoulder and Hand pieces of tier 21.

But After I bought 2 items (Chest and Shoulder) ... I choose third piece (Hand) and clicked buy but the message show I don't have enought money.

I just left 18$ ... What did I wrong ?

I need 3 tier 21 pieces (Chest , Shoulder and Hand) .. You can take all prices from my account. What should I do ? Can you rollback or give me last pieces and take my money ?

I've opened ticket , send email to [email protected] and said Global chat a lot of times .. but I didn't get any responses.

So I'm here posting my issue. I can give you screenshoots if you request about my payment.

Thanks ....

Sarah · Last edited by Sarah on 04-09-2020, 18:02:38; edited 1 time in total

Hello devilzealous,

The website let you pick 3 items you want when you selected (and purchased) it. It took the money from your account.

You CAN'T buy that pack on website, to select the items ingame - that isn't possible. You can only buy individual items ingame - for the full price of a single item. (With the exception of the Full Tier Set pack)

Explain the situation to the donation support at [email protected] and they will help you sort the issue out - we here can not help you with this, GMs and other forum staff are not responsible for donation related issues.

Best regards
Sarah

All PMs must be written in English. Bug reports in PMs will be ignored - use the Bug Report section on the forum.

devilzealous · Last edited by devilzealous on 04-09-2020, 18:10:11; edited 2 times in total

@Sarah Thank you for quick reply ... Can this be possible to rollback my 2 purchases of ingame shop and let me choose from website again ? I've described what I want in original post ? They didn't reply me yet for my email and it is very too long I've been waited. And it is my first time of payment :p

Sarah · Posted: 04-09-2020, 18:13:43 | Translate post to: ... (Click for more languages)

If you explain what happened and the purchase is very recent then yes, this will likely be possible.

A reply can take several days, that's the expected and normal wait time.

All PMs must be written in English. Bug reports in PMs will be ignored - use the Bug Report section on the forum.

devilzealous · Last edited by devilzealous on 04-09-2020, 18:18:50; edited 1 time in total

Thank you again for respose .. My purchase is about last 2 hrs ago ... wait what ? reply from [email protected] may take several days ? Now I'm dying to get my third pieces

. Has there any chat channel to talk about this to them ?

Sarah · Posted: 04-09-2020, 18:45:47 | Translate post to: ... (Click for more languages)

No, there is no other way of communicating with them, only their e-mail.

All PMs must be written in English. Bug reports in PMs will be ignored - use the Bug Report section on the forum.

devilzealous · Posted: 02-10-2020, 13:20:18 | Translate post to: ... (Click for more languages)

It has been fixed by sale team .. Thank you

Sarah · Posted: 02-10-2020, 14:10:21 | Translate post to: ... (Click for more languages)

You're welcome, enjoy your items!

All PMs must be written in English. Bug reports in PMs will be ignored - use the Bug Report section on the forum.