Connection to PTR problem

searcas · Posted: 02-02-2020, 19:29:57 | Translate post to: ... (Click for more languages)

WoW Freakz link:
Bug description: Can't connect to 7.3.5 i downloaded recommended build, which is not last build for 7.3.5 but still can't connect with recommended build '(26365)', last build was 26972 i'm not sure why server not using latest core build or there is reason behind that for using that build. btw i got disconnected on realm selection which is 99% cause of wrong client!=server build
Proof: https://prnt.sc/qwhdyj

Power · Posted: 02-02-2020, 19:36:36 | Translate post to: ... (Click for more languages)

Try to re-download the 7.3.5 launcher.

searcas · Posted: 02-02-2020, 19:41:43 | Translate post to: ... (Click for more languages)

Tried tested, still doesn't work, something blocking, maybe client != server build

T_M · Last edited by T_M on 04-02-2020, 15:11:44; edited 1 time in total

I can't connect to ptr with my main account, i can login on the site but it shows 0 characters...

Can someone say why my account was not copied to ptr?

IronWill · Posted: 08-02-2020, 18:36:40 | Translate post to: ... (Click for more languages)

Same thing, can login on the site but not ingame. Also on site shows 0 characters for ptr.

Resetting password didn't help.

Sarah · Posted: 09-02-2020, 10:48:12 | Translate post to: ... (Click for more languages)

Your characters aren't visible on the website for you, most site features aren't working for PTR.

My account works perfectly fine, yet I also see no characters on the site - it's normal.

IronWill · Posted: 09-02-2020, 14:09:50 | Translate post to: ... (Click for more languages)

Sarah wrote:

Your characters aren't visible on the website for you, most site features aren't working for PTR.

My account works perfectly fine, yet I also see no characters on the site - it's normal.

Ook than, but I still can't connect from the client, it always say "Can't login with what you entered" .

I logged with another account and it's all fine, but my account seems to have password problems?

Sarah · Posted: 09-02-2020, 15:30:47 | Translate post to: ... (Click for more languages)

Remember that the PTR account copies were created 10 days before the launch of the PTR.

Did you...

- Create the account 10 or less day before the PTR launch? If so, it doesn't exist at all on PTR.
- Change your password 10 or less days before PTR launch? If so, you need to use your old password.

Also, some users make the mistake of trying to login using their e-mail - you need to use your account name. E-mail logins don't work at all on PTR.

IronWill · Posted: 09-02-2020, 16:01:16 | Translate post to: ... (Click for more languages)

Sarah wrote:

Remember that the PTR account copies were created 10 days before the launch of the PTR.

Did you...

- Create the account 10 or less day before the PTR launch? If so, it doesn't exist at all on PTR.
- Change your password 10 or less days before PTR launch? If so, you need to use your old password.

Also, some users make the mistake of trying to login using their e-mail - you need to use your account name. E-mail logins don't work at all on PTR.

account is ~5 y old, I changed password after ptr launch on 2 february, tried all possible passwords old & new... none works from the 7.3.5 client.

Sarah · Posted: 09-02-2020, 16:02:22 | Translate post to: ... (Click for more languages)

Could you show what's in your WTF folder? Could be something wrong with config files.

IronWill · Last edited by IronWill on 09-02-2020, 16:26:01; edited 1 time in total

I tried both, fresh/empty wtf folder (& the one from freakz launcher .zip) and with old data, problem persists. This is most likely server side issue.

orazo · Posted: 10-02-2020, 23:41:49 | Translate post to: ... (Click for more languages)

IronWill wrote:

Sarah wrote:

Your characters aren't visible on the website for you, most site features aren't working for PTR.

My account works perfectly fine, yet I also see no characters on the site - it's normal.

Ook than, but I still can't connect from the client, it always say "Can't login with what you entered" .

I logged with another account and it's all fine, but my account seems to have password problems?

"P.S.: In case your country cannot connect to the server (for example Iran / Russia / etc), change the portal in your WTF folder, Config.wtf file to SET portal "193.9.60.128"
If still not working then please have patience, we will add more proxy IPs in the following days to solve this problem"

For me it solved that "Can't login with what you entered" error, but the https://prnt.sc/qwhdyj still can't work around!

Sarah · Posted: 11-02-2020, 17:32:14 | Translate post to: ... (Click for more languages)

That info is only valid for 7.2.5.

You are trying to connect to 7.2.5 using a 7.3.5 client now - which doesn't work.

orazo · Last edited by orazo on 11-02-2020, 21:28:04; edited 1 time in total

Sarah wrote:

That info is only valid for 7.2.5.

You are trying to connect to 7.2.5 using a 7.3.5 client now - which doesn't work.

So what should i do to play on 7.3.5?
I have both clients 7.2.5 and 7.3.5, i log easily on 7.2.5, but the other always get that error...

searcas · Posted: 12-02-2020, 01:11:47 | Translate post to: ... (Click for more languages)

orazo wrote:

Sarah wrote:

That info is only valid for 7.2.5.

You are trying to connect to 7.2.5 using a 7.3.5 client now - which doesn't work.

So what should i do to play on 7.3.5?
I have both clients 7.2.5 and 7.3.5, i log easily on 7.2.5, but the other always get that error...

Just wait to they release public 7.3.5, they or restrict some players to play or just gave wrong client build