Migration requests rejected for having trial classes?

[Deaddude]

I just requested a migration from Genesis to Legion (old account, returning player from 2014) and it got rejected.
The reason for rejection was that I already had 100+ lvl characters on the servers. The characters in discussion are actually TRIAL (limited time) characters that I created to play around until my old character got migrated. This is now problematic for me as my old character is stuck on genesis at lvl 85. I have at least 1200 hours of game time on that character alone.

Now I would like to draw the line with a question, a suggestion and a request.

If you have a trial character created will the migration process be denied or was this bad luck for me?

If that is indeed how it works and requests get rejected for having temporary trial classes I would suggest to have that very boldly mentioned in the migration description.. some people just want to create a trial to fool around.

And my request would be to reconsider my migration request.. as I truly wish to return to Freakz..

Thanks a lot guys!

[Sarah]

Hello Deaddude,

First of all, welcome back!

No, trial characters do not cause your migration to be rejected, or at least they shouldn't be. This could have been a mistake on the GM handling the migration's part.

I recommend you to make the migration request again and to explain that the characters are trials, just to avoid confusion.


Best regards
Sarah

All PMs must be written in English. Bug reports in PMs will be ignored - use the Bug Report section on the forum.

[Deaddude]

Sarah wrote:

Hello Deaddude, First of all, welcome back! No, trial characters do not cause your migration to be rejected, or at least they shouldn't be. This could have been a mistake on the GM handling the migration's part. I recommend you to make the migration request again and to explain that the characters are trials, just to avoid confusion. Best regards Sarah

Hello Sarah,

Many thanks for the helpful info. I have resubmitted my request with a fair warning that Trial characters exist on the account. Let's hope it gets considered.

[Kohyd]

HI.

Im a returning player from 2014 aswell and had the same problem with the migration from genesis to migrade to Legion server i tryd to explain to the guy but he didnt understanded me can someone help me and tell me how to proceed or can i been contacted by someone else about my issue ?

I whould love to return to the game aswell but my c hars are stuck there please help me!!!

Any ideea what should i do ?

Thank you !

[Sarah]

Make another request and explain from the beginning that you have trial characters on the account.


Best regards
Sarah

All PMs must be written in English. Bug reports in PMs will be ignored - use the Bug Report section on the forum.

[Kohyd]

hey Sarah but the thing is that they are not trial characters, i dont understand what u mean by the word trial i know what it mean but will that solve my problem ?

and the guy with who i spoke sayd that he cant tranfer from and account to another cause in game i have another name of my ID account on forum is another i didnt knew that it must be the same

Thank you !

[Sarah]

It doesn't have to be the same.. you can bind your game account to your forum account here: https://forum.wow-freakz.com/wow_bind_account.php

That will display your ingame characters from your game account on the forums.

As long as you do not have characters of level 100 or higher on the Legion realm, you can use the migration option, even from our MoP realm as long as you've been offline there for at least 2 years.

All PMs must be written in English. Bug reports in PMs will be ignored - use the Bug Report section on the forum.

[Kohyd]

I understand i was inactive for 5 years but i reloged again on them. And allready binded the accounts but the guy sayd he doesent have time during the day the characters have 85 and 71 lvl i sended pics and all want proffesions specialization so you say i should remake the ticket ?

Btw Sarah can't you help menwith this issue ?

Thank you.

[Sarah]

I don't really understand what you are trying to say.

If your old characters on the MoP realm are level 85 and 71 then you can't migrate. The requirement is to be max level on the expansion you're coming from, which for MoP is level 90.



All PMs must be written in English. Bug reports in PMs will be ignored - use the Bug Report section on the forum.

[Kohyd]

Oh i see so i should try again afther i made 90 on bouth characters you say ? You sure afther that i wont have an issue tranfering ?

But i dont see anywere that is a requirement to jave lvl 90 that's confusing ....

[Sarah]

I already said it before, you need to be offline for at least 2 years. If you level them now, you will no longer have been offline. That isn't possible.


The requirement is clearly stated in the FAQ:

What level should my char/chars be from the server I transfer?
You should be max level on the chars you want transfered (level 60 on Vanilla servers, level 70 on Burning Crusade servers, level 80 on WoTLK servers, level 90 on MoP servers, level 100 on WoD servers, level 110 on Legion servers)


All PMs must be written in English. Bug reports in PMs will be ignored - use the Bug Report section on the forum.

[Kohyd]

I didnt knew i have to let them be offline so there is no other way to transfer them anymore ?

[Sarah]

There isn't.

You will need to start fresh on Legion.

All PMs must be written in English. Bug reports in PMs will be ignored - use the Bug Report section on the forum.

[Kohyd]

Thank you verry much Sarah for your time !

[Sarah]

You're welcome, enjoy Legion!

All PMs must be written in English. Bug reports in PMs will be ignored - use the Bug Report section on the forum.